RETURNS

At Lynn & Lily we want you to be happy with your purchase. In the event you need to return an item please see our policy below: 

Return Policy: 

  • We must receive your return within 15 days of your order date to be eligible for an exchange or credit. 
  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase) 
  • Returns older than 15 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  • Shipping charges are not refundable. 

Where do I send my returns to? 

Lynn & Lily

3655 Lake Eastbrook Blvd SE

Grand Rapids, MI 49546

Do we offer return labels? 
We do not offer return labels but hope to as we grow in the future! 

Can I make a return past the 15 day period for store credit? 
Unfortunately, we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back. 

NON-RETURNABLE ITEMS: The following items are non-returnable.

  • All accessories 
  • All hats
  • All jewelry 
  • All intimates
  • All sale items 


Exchanges:
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via e-gift card. You may then place an order for the desired size using your store credit. 

Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.